Privacy Policy

Last updated: November 11, 2024

This Privacy Policy explains how Aunty Whacky (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you ("you", "your") use our website or services, make a purchase, or otherwise engage with us (collectively, the “Services”). By accessing the Site or using our Services, you agree to the collection, use, and sharing of your information as outlined in this Privacy Policy. If you do not agree with these terms, please refrain from using our Services.

We are committed to complying with applicable laws regarding personal data, including the Personal Data Protection Act 2010 (PDPA). This policy outlines how we handle your data and your rights concerning it. 

Updates to This Privacy Policy
We may update this policy periodically to reflect legal, operational, or other changes. We’ll post any updates on this page, with the “Last Updated” date noted above. Please check this page to stay informed about any changes.

How We Collect and Use Your Personal Information
Our Services require us to collect certain personal information to fulfill orders, improve the Site, and communicate with you. The types and usage of personal information collected depend on your interactions with us, as detailed below.

Personal Information We Collect Directly From You
When you use our Services or place an order, we collect:

  • Contact Information: Name, address, email, and phone number.
  • Order Information: Details necessary for processing and delivering your order.
  • Account Information: Username, password, and any other details you provide to create or manage your account.
  • Customer Support Information: Any information you provide when contacting our support team.

Automatically Collected Data
We also gather Usage Data through cookies, web beacons, and other technologies, including:

  • Device and Browser Information: IP address, browser type, and device identifiers.
  • Site Interactions: Pages you visit, items viewed, and actions taken on our Site. 

From Third Parties
We may receive information about you from third parties, such as:

  • Service Providers: Payment processors, shipping companies, and marketing providers.
  • Analytics Partners: To better understand user behavior on our Site and improve our Services.

How We Use Your Personal Information
We use your personal information to:

  • Fulfill Orders: Process payments, manage orders, arrange delivery, and handle returns or exchanges.
  • Communicate with You: Send notifications, updates, and support responses.
  • Improve Services: Analyze Usage Data to enhance the Site and our Services.
  • Marketing: With your consent, send promotional messages or updates. You can opt-out at any time.
  • Security: Detect and prevent fraudulent or unauthorized activity.

Cookies and Tracking Technologies
We use cookies and similar tracking technologies to understand user preferences and enhance the Site’s performance. For details on managing cookies, please refer to your browser settings. Note that disabling cookies may impact your experience on our Site.

How We Share Your Personal Information
We may disclose your personal information in the following instances:

  • Service Providers: To vendors who assist with payment processing, shipping, analytics, customer support, and other functions.
  • Business Partners: For marketing and advertising purposes.
  • Corporate Affiliates: Within our corporate group as necessary for business operations.
  • Legal Obligations: To comply with legal requirements or protect our rights and those of others.

Third-Party Websites
Our Site may contain links to third-party websites, whose privacy practices may differ from ours. We encourage you to review their policies, as we do not control or take responsibility for their content or data handling.

Security and Data Retention
We take steps to protect your information, but no system is fully secure. Your information is retained only as long as necessary for its intended purposes or as required by law.

Your Rights
Depending on your location, you may have rights regarding your personal information, including:

  • Access: Request a copy of your personal data.
  • Correction: Update any inaccurate information.
  • Deletion: Request deletion of personal data, subject to legal requirements.
  • Withdrawal of Consent: Where applicable, you may withdraw consent for data processing.
  • Opt-Out of Marketing: Unsubscribe from marketing emails via the link provided in each message.

To exercise these rights, please contact us using the details below. We may verify your identity before fulfilling your request.

Contact Us
For questions about this Privacy Policy or your personal information, please reach out to us at: hello@auntywhacky.com